Shipping and Delivery

Jay Japan does it's best to make shipping convenient and smooth for our customers, no matter where they are in the world. We mainly process our products within 2-7 business days from eight of our fulfillment centers. For non-apparel products, it'll take about 2-5 business days to fulfill before being shipped.

The locations of our facilities are from:

  • Charlotte, NC, USA
  • Los Angeles, CA, USA
  • Toronto, Canada
  • Tijuana, Mexico
  • Barcelona, Spain
  • Riga, Latvia
  • Amakusa, Japan
  • Melbourne, Australia
  • Brisbane, Australia

However, there will be a time if you happen to be in a location that we cannot directly ship to, I will contact you as soon as I can.

 

Since we cannot do anything dealing with international customs, be prepare to pay a fee dealing with customs.

 

Shipping times (estimated) varies by mainly the nearest fulfillment centers and to our customers, and there can be times you can receive the order a little past the estimated delivery time for plenty of reasons, such as:

  • Product being out of stock
  • Shipping related delays like failed delivery attempts, service disruptions, etc.
  • Personalization of a certain product/product(s)
  • Etc.

Meaning: If customers are located inside the countries of our facilities, then they are considered domestic. Example: US, Canada, and Mexico customers are domestic since there are facilities in the US and Canada.

Whereas customers that are located outside the facilities' area are considered international. Example: South Korea, Indonesia, and Taiwan customers are considered international since the nearest facility is in Japan and it's outside of the facility area.

The big thing to remember is it doesn't count with the estimated time it'll finish processing (which takes 2-7 business days).

Here are the notable locations and their estimated times*:

 Domestic Countries (near our facilities) 7-10 business days
International Countries (outside our facilities) 15-20 business days

 

While yeah it might take some time for your product to come, perfection takes time.

*Because of the COVID-19 pandemic, there will be some delays on your orders, and the processing time before shipping your order will also have some delays. So please be patient, and even though your orders are automatically safe, I will do what I can to make sure your orders are processed and shipped right to your door. Also, because of the pandemic, there will be no express shipping at this moment in order to limit the spread of COVID-19 to our customers. We sincerely apologize for the inconvenience.*

 

Tracking information will be sent out to your email the moment your order is shipped. It'll contain the tracking code you need to help track your product whenever you can. Go to Track Order on the Main Menu, fill out the information given to you, and your tracking information will display. If it's not display, either the code is incorrect or your products has not shipped out yet. 

Items in the same purchase will be sent in separate packages, even if you combined the shipping. 

 

US Customers:

  • Free US Standard Shipping for orders over $65
  • US Standard Shipping will have a $5.95 for orders that are lower than $65

European Customers:

  • Customers from European countries would have free shipping on orders over $75
  • Standard Shipping for European countries will have a $7.95 flat rate for orders lower than $75

International Customers:

  • Customers from countries outside of Europe and America would have free shipping on orders over $75
  • Standard shipping will have a $8.95 flat rate for orders lower than $75

 

 

**As of March 26th, 2021, we cannot fulfill any order from these certain countries at this time: Angola, Brunei, Central African Republic, Chad, French Guiana, French Polynesia, Guadeloupe, Laos, Liberia, Martinique, Mauritius, Mongolia, Myanmar, Republic of the Congo, Reunion Island, Samoa, Seychelles, Sierra Leone, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen.

***In general, we do not ship into these countries for our safety: Cuba, Iran, Crimea, Syria, and North Korea.

If you have any other questions, please contact me on the Contact page and I will do my best to help you out.