Frequently Asked Questions (FAQs)

Shipping and Delivery

We process your order for about 2-7 business days first. After your item has been processed, you'll receive a tracking code from your confirmation email with the approximate shipping times as follows (after fulfillment):

United States: Average of 3-5 business days

Canada: Average of 7-10 business days

United Kingdom: Average of 7-14 business days

Australia: Average of 14-20 business days

Rest of the world: Average of 15-25 business days

Yes, we do ship our products worldwide. However, the countries that we CANNOT ship to are Cuba, Iran, Crimea, Syria, and North Korea.

Shipping costs are only for orders under the threshold of $75 for US customers (and $80 for international customers). US and international customers would have their own shipping rates for any orders that are under the threshold free shipping.

You will have a confirmation email saying that your order is shipped with the tracking code with it. Use the tracking code on our page here.

If the tracking code doesn't work, please contact us so we can help you out.

To get free shipping on your order, your order will have to be more than $75 for US customers ($80 for international customers).

Customer Service

To contact us for any questions or concerns, either go to our Contact Page here, or you can send us an email: info@jay-japan.com.

Most of our apparel is unisex using Direct to Garment (DTG) technology with extremely high quality of 99% premium cotton and a hint of polyester-blend material. The fabric is use for our products because of the durability, softness, and the ability to stretch without little to no damage. After the first (proper) wash and dry, the apparel would result in minimal shrinkage (or the apparel is pre-shrunk).

To properly wash and dry the apparel, you wash it inside-out in a standard washer. Hang-drying is the best recommendation, but a regular dryer is ideal as well. There’s a small chance the shirts (or other apparel) will shrink, and our designs won’t fade due to the high quality.

You can find the sizing chart on the button that says sizing chart on top of the sizes of your choice.

Yes! We do offer collaborations, partnerships, or sponsorships opportunities. You can read the information about it here.

Just email us on info@jay-japan.com and give us a message! We'll see if we're interested in joining.

Online Orders

You will receive your tracking information when you received an email saying that your order is shipped.

If you entered any wrong information (such as size or wrong address), you should get in touch with us as soon as you can before we process your order. We prefer you to contact us making the changes in the first 24 hours after your original purchase day.

We do not have a storefront as of now, and it's an online-only anime store based in Baton Rouge, Louisiana.

We apologize if you have any reason to cancel your order. Get in touch with us as soon as possible (preferably in 24 hours after your originial day of purchase).

Returns, Refunds, and Exchanges

We do offer refunds, but it's ONLY for custoemrs that have either the wrong items or items that were damaged during the time of delivery. If you're eligible for either reason, then please contact us at info@jay-japan.com. We'll immediately send you a refund up to 5 business days.

Please contact us on our email (info@jay-japan.com) first to confirm an appropriate action to take.

Our return policy last for 30 days. After the 30th day has gone from the original purchase date, you cannot apply for a return nor an exchange. Exchanges are only accepted ONCE upon a request. Returns are refunds can ONLY be issued if you received the wrong items or the items were damaged during the time of delivery.

To be eligible for a return or an exchange, items must be unused and in the same condition when you first got it. Please contact us (email: info@jay-japan.com) for instructions on how to do a refund or an exchange. Shipping costs are NON-REFUNDABLE!

If you receive your refund, it won't add the shipping costs as well. It'll only refund the cost of the item!

ALL ORDERS OF SALE ITEMS ARE FINAL!

You can exchange it! Just send us a message on our email (info@jay-japan.com). Our policy is you have at least 30 days after the day of purchase to exchange your product for something else. After 30 days of the original purchase date, we have to reject your offer for an exchange. Exchanges for a new size can be made ONCE upon request.

Allow 1-3 business days after your expected delivery. There might be a situation where the post office is behind on their shipments. There is also a chance where you left the package in an unexpected location at the customer’s address. If you still haven’t received your package after three days, contact your local post office first for any help. If that doesn’t work, then please contact us info@jay-japan.com and we’ll find out what’s going on with your order and correct it for you.

We apologize about that. Send us a photo of what happened and notify us as soon as possible at our email: info@jay-japan.com. We'll send you a new item with expedited shipping (on the house!)

About Us

Jay Japan has been around since September 2018 by selling popular anime products, but we started doing our own original designs around 2020 to showcase our love for Japanese culture and anime with a touch of Louisiana roots into it.

As of now, Jay Japan is an online-only anime store, but it's based in Baton Rouge, Louisiana.

Kira Yamada is the official mascot for Jay Japan, designed in collaboration with Collateral Damage Studios in Singapore.

Age: 21

Birthday: April 14th

Nationality: Japanese (Yokohama, Japan)

Aura: Energetic, Nuturing, Kind-Hearted

The reason Kira Yamada is based off in Yokohama, Japan is that it's the first city the founder went we he traveled to Japan in January 2018.